How has that worked out?
We still see these kinds of numbers with massive wait times. We deal with this in our office all the time. People have been waiting for literally years, and they have friends who come in sooner and get their applications processed sooner. I believe the minister has directed it this way and the auditor has found this, too.
I was disappointed that there was no recommendation to deal with the fact that the average age of these cases is so old. To me, as an MP, with the things I see every day in my office—and I'm sure all of us see this—this is a critical issue. This can't go on. These old cases have to be dealt with. If they're not, it puts pain and pressure on real people.
These aren't files. These aren't things sitting on a desk. These are actually people, and—