Absolutely. When we were forced to do things and think about things differently, we were able to pivot and go to more digital applications. Citizenship is a good example. We transformed into a fully digital process within 10 months. It probably would have taken longer had it been done outside the COVID period.
I think global processing is another one. It has a real impact on our workload. In the past, if your paper application came in through the Paris office, you were at the mercy of how busy that office was. Now, with global applications and digital applications, we can do triaging a bit more.
We're definitely not done with the modernization piece. There's a lot of work we can do to improve our systems, and we have investments to do that. Things like the tracker to get status updates, the portals launched, global processing and applying for citizenship online, which allows people to become Canadian citizens when they can't attend in person, are all good examples of flexibilities and things we learned from COVID.