At the end of the day, every single decision is made by an officer. That has to be clear for the committee. That is how the legislation works. The automated tools help us with some of the triaging and make the decision easier for the individual officer.
I'll use an example from the temporary resident visa line. As an officer reviews a number of visitor visas, if there's a pre-population showing that this person has travelled to Canada before, or whatever criteria we set, at least it triages some of that initial information to make the decision easier and more straightforward for the officer.
I'll give you an example of how robotics have helped us. We had a big backlog in web form inquiries. I think there were about 275,000 in the backlog in 2022 from people who had sent in web forms. With the use of robotics, we were able to triage that, make decisions and answer questions. We're now down to about 60,000 of those.
Again, I'm not saying the work is complete. There's a lot of work to be done, but these tools help us.