When I went through the report, there was a process chart that talked about five different levels of processing delay. It talked about application return when there could be a mistake or some type of information not being there.
Again, I don't handle the work directly. My constituency assistant Tanya does, but that's like going into a black hole sometimes. It can be a very minor mistake. The processing time to get that application back and get the information can really drive these delays.
What would you tell this committee we can do better? Where do those folks go in the queue? If there is just a very minor mistake in the application, my question is not only on how we deal with the time it takes to get it back into the appropriate stage, but where those people sit in the queue. How can we work on that?
I think that's part of where some of the major delays come from.