I don't think it's okay that our staff are not paid properly. I don't think there's any deputy sitting in the room, or anybody in government, who thinks that where we are with pay is okay.
From an IBM perspective, I think it would be very easy to point the finger, but it was a multisystem failure in terms of Phoenix. It was governance. It was technology. Most importantly, it was a lack of standardization of business processes. We're still only half done on Phoenix. As we look forward on the pay file, we need to learn that lesson.
In my brief opening comments, I talked about the fact that if we do not exercise discipline on standardization, we're going to be having the same conversation in 10 years.