We found that the agency's head made an assessment that they did not have the skills or the capacity to deliver the ArriveCAN app, when we were going back to the early parts of the pandemic. In my view, it's a reasonable decision to use an external party, given all that was going on at that time. I would have, however, expected to see less of a long-term dependency on external resources as time went on.
We didn't see that transition, whether it be that the public service takes over some of the operations of the application or that there be a transfer of some knowledge or skill, so that the public service could be in a place down the line to take care of the application. It's also a demonstration that the agency is approaching this with due regard for value for money. That transition just didn't happen.