I think the confusion that we saw with the record-keeping—and I will tell you that it's probably some of the worst record-keeping I have seen in a long time—was because there was no documentation outside of record-keeping.
When an individual receives an invoice and it's not clear what app a worker was working on or what IT project a worker was working on, it's very difficult to allocate it in your records to the best place. We saw journal entries where items were being moved around, and we needed to trace back through many steps in order to get to supporting documentation. At times, it was very clear that it was linked to ArriveCAN. At other times, it required judgment to know whether or not it was of such a general nature that it should be associated with ArriveCAN.
It is about making sure that the public servants have the information they need to make the right decisions. In this case, there was a disregard for some of those really basic elements that we traditionally see.