First, I've only been in the public service for 10 months, so I can't comment specifically about what happened before that. However, what appears to have happened is that contractors did come in, and they weren't necessarily used as effectively as they could be. What I mean is that contractors can provide a very valuable service from a staff augmentation perspective, but they also tend to be more effective when you cross-train your own staff, and then when the project is done, the contractors go away. It appears that didn't happen.
Second, I think Catherine Luelo has previously testified before this committee or OGGO that there's a massive shortage of tech talent in Canada. It is extremely hard to attract and retain that, and that's both in private industry and in government. We really do struggle. At one point, we had 200 and some open positions in CBSA alone, and there are thousands across government, for the new cutting-edge skill set. It is very difficult to attract.... I think it's that combination of things—