This is the first time that I've looked at the development and implementation of the ArriveCAN application itself.
We did audit the use of ArriveCAN in 2021, when we were looking at border measures. We completed two audits in 2021 around border measures, and the second one noted that ArriveCAN contributed to an improved response by the government at the border. It improved the quality of the information, the contact information collected from travellers, and the timeliness of that information. Beforehand, the paper-based system at times took something like 28 days for the Public Health Agency to receive contact information from an individual who should have been quarantining, and it's not worth very much when you're trying to see if they quarantined for 14 days and you only receive the information after 28 days.
We did highlight there that it improved the measures at the border, but we did not actually look at the application until we issued this report yesterday.