I know that the public servants we meet simply want to do right by Canadians. That's why one of the things I talk to departments about is that there may be too many rules and that this may be slowing down the process and that in the need to serve Canadians better, individuals are going around those rules. That could be a reason, and that's why I think the public service needs to figure out exactly why.
I know that Andrew would like to add something if you would allow me, Mr. Chair, to pass the floor to him.