We found a few reasons. One was the increase in registrations because of the changes to the act, so obviously there was a resourcing issue. There is an opportunity here for Indigenous Services Canada to find some efficiencies in their processes, which is why we issued several recommendations. We saw that at times, for non-complex applications, a decision could be rendered in one day, so there is the ability to make this more efficient. That's why they need to look at it.
I think what you also have to factor in is that the time we're talking about doesn't include the time that the department might be waiting for a province or territory to provide documentation. An individual is actually waiting longer than 16 months, because at times there is a pause to make sure that official documents are received. That's really too long. That's why I encourage them to compare and look at how quickly passports can be processed and what efficiencies they can find there to bring to this process.