There are different processes. We have a phone number that we put at the bottom of advisories to alert consumers that they can phone in on a specific complaint. We have another process called an adverse drug reaction reporting system. It's in another part of the branch that I'm in within Health Canada. Consumers, doctors, and patients can phone in and report adverse reactions to different drugs. That kind of information is then analyzed so that we can see if there are any trends, and we can then make any determinations on where we need to go with action.
On March 27th, 2007. See this statement in context.