Okay. If some of those protected people are unhappy, how do they communicate with you? Is there a real process, or is it just an ad hoc process where, if somebody is unhappy, they talk to whoever is in charge of them? Or is there some sort of internal mechanism for complaints of the program by the protectee who doesn't want to leave but just wants something fixed? What's happening currently, and how formalized is it?
On April 19th, 2007. See this statement in context.