That has improved through the years. It has improved recently, relative to the history of the organization, and I'll put that in the following context. The organization had historically had a backlog, and when I came on board, the first case I signed was in the commission for six years and was a ten-year-old fact situation.
We have changed that. We have no backlog and we handle our cases with a service standard of 120 days on average. We set a target this year that we would get 80% of our cases dealt with within 120 days.
With my vice-chair—we've been there for 16 months—we've eliminated that backlog entirely. It's been the most productive year in the past 15 years of the commission. What it has identified for us is that on average we're taking about 97 days from the time we get a complaint to the time we get a resolution, and about 60-some-odd days within that cycle would be to get the information from the RCMP, on average.
There are other cases that are more complex. A case dealing with the witness protection program falls into that area of complexity, because now you're looking at information that is protected, and you have to get the consent of the individual.
So at this point in time, I can tell you that we deal with 80% of the files within 120 days, and it takes about 60 days to get material from the RCMP. The other 20% is more complex and can take more time, particularly if there's anything that is covered by any kind of privilege that requires a discussion.