Just on that point of the 24-7 number, if we're talking about a situation where someone has been denied boarding—a very rare situation, I would suggest—and they contact that 24-7 number, we need to know who the person is before we can start dealing with their case, and so on and so forth. Identity has to be clear. You could have anyone phoning up that number, saying “I'm Brion Brandt, and I have an issue here.” So identity needs to be clear.
But if we have somebody saying “I'm in airport and I have a problem that needs to be dealt with”, at least the Reconsideration Office at that moment will be able to direct them to the right person, and so forth. It's not as though there they are and there's no potential for contact. It's just that we don't envision being able to resolve those issues in a reconsideration process on the spot.
The verification of identity is on the spot.