Well, one of the biggest differences—and I think this is an issue this committee ought to be concerned with, because it does deal with public safety—is that when somebody shows up at primary customs and they go through a computer, you would think that there would be some alarm bells that go off when that person is directed to secondary customs and they don't show up. If that system isn't in place, it ought to be in place. It's conceivable that somebody's not going to show up for half an hour, or maybe an hour, but at some point, when it goes past that, why aren't some alarm bells going off and getting people to pay attention to the fact that they're missing somebody in an area where they're supposed to be accountable for everyone who's there? They don't want people wandering around in there, because presumably they pose a security risk. If that had been done, that would have ended things hours earlier.
The second thing, as I said, is that we can't, at the end of the day, ask the Canada Border Services agents to be babysitters and to help people, for lack of a better term, who are lost, but they have to have a place to turn them over to. You have this airport, this beautiful structure, probably one of the most beautiful airports I've ever been in, but it's dysfunctional. There's no place, and there's no one there to help that lost traveller.
Now you have the Olympics coming here.