There's no way I wanted this to be trite at all. It is an issue I live with every day as a member of Parliament for Don Valley West. I'm dealing every day with people who encounter CSIS agents, who frankly, I believe, have too much time on their hands to be doing what they're doing. That's an operational problem.
I want to follow up on what Mr. Harris and Mr. Rathgeber said, as well. And don't get me wrong. I'm completely supportive of Mr. O'Connor and Mr. Iacobucci and of weaving Mr. Iacobucci's recommendations into O'Connor's. Oversight is critical, but best practices and operating principles have to also flow from an understanding of human and civil rights. We can't wait for the mistake.
These are not unfortunate incidents. They're not unfortunate; they're wrong. They're violations. I'm just wondering whether you can comment--anybody can comment--on what best practices and principles, leaving oversight aside, need to be put in place to guarantee human rights on a day-to-day basis, whether it's CBSA, CSIS, the RMCP or any of the other 21 agencies.
Mr. Van Loan may have given you a letter, and I'm really anxious that our committee get a copy of it. We need that letter.
On best practices, what can you add to that?