We often make similar recommendations year after year when we're not satisfied with progress. Let me try to be as precise as I can be. We get 6,000 or 7,000 complaints from inmates a year in my office. The majority of those complaints or concerns are addressed very quickly and on site at the institution between my staff and Correctional Service staff by making recommendations to resolve the issues they have raised. Every year thousands of issues are addressed, and they are addressed quickly and appropriately—
On June 2nd, 2009. See this statement in context.