Let me put it this way. When the committee receives a complaint, any complaint, the first thing it does is look into whether the complainant has met the conditions under the act. The first thing is whether or not he's written to the director, and second, whether he's received a response. If not, we can then go to the second step.
The second step is whether the complaint is trivial, vexatious, or made in bad faith. Whenever the committee does a preliminary review of the complaint, as Ms. Pollak said, we have access to all the information at the service except cabinet confidences. If there are any issues of concern or that raise questions, then the parties will be invited to comment on them. We don't prejudge them. They are simply invited to make representation on whether or not the committee has jurisdiction. The committee will then make its decision based on the act and proceed with an investigation.