I would like to comment about that, because that is a situation. The staff, often through the union, will push very hard for more technology, more security, and there is a balance. When we opened the institution that we did and moved things in a different direction, it took a tremendous amount of communication and time. There was slow movement to change that.
All I would say is my experience has repeated over and over again--making the institution more secure and more restrictive does not make a safer place at all. I agree with you that at times.... At Alouette we had people come to us and say we need to be separate and apart. There's absolutely nothing wrong with that. It's the way in which it's done. It's the conditions under which it's done, and it's the fact that the person who's saying I need to be alone is basically still having some level of control in their life.
A lot of the acting out, the self-harm, is an issue of control. A lot of it is those people have no control whatsoever in anything in their lives, and it's a desperate sort of act. So there's a balance. And I know that Corrections Services Canada has a different union from what we have, so it's tough. But I think it's a matter of communication and education, because best practices at the end of the day will make a safer community.