No, it doesn't go directly any more, sir; the law was changed in Ontario. In fact, I agree--every complaint must be investigated--but about two years ago the Province of Ontario enacted a new office, the Office of the Independent Police Review Director, and the complaints go to that individual. There's a further adjudication responsibility that OCCOPS has for determining how those complaints are resolved by the chief of police.
On November 3rd, 2010. See this statement in context.