The difficulty in this instance was that the person being complained against was the Commissioner of the RCMP--the number one in the organization. Ideally you work things out inside the organization. You lock the doors, you sit down, you look each other in the eye and you deal with matters face to face.
That was tried. I know it was tried by me. I know it was tried by many other senior managers in the organization, to the point that it left no option but to go outside the organization, to the very people who put him in.
Whether things would have changed or not.... Again, it's hypothetical, because it took the course that it did. Other efforts had been tried and failed.