Mr. McPhail, your fourth recommendation deals with the control over the complaints process. It says here, and I quote: “The commission should have stewardship over the intake of complaints and review requests.” Is this your personal observation, or is this a wish that you are making because this stewardship, in your opinion, is not being properly handled?
On the other hand, you say that the commission must have the power to impose reasonable time limits. I imagine that this is because you have noticed that it cannot currently impose any reasonable time limits. Am I right?