You mentioned that it's very important that the front-line staff, because of the good relationship they often have with the inmates, be brought into the effort to get inmates to follow the programs, that they be brought in as agents of support. I wasn't quite sure what you meant, but does that relate to what you just said before about having somebody on the ground all the time, going in and out of cells and just chatting and establishing relationships and being there to offer encouragement? Is that sort of what you're getting at?
On November 1st, 2011. See this statement in context.