We receive a variety of complaints and concerns, everything from access to programs, access to medical treatment and intervention, access to harm reduction programs, such as the methadone maintenance program or the opioid substitution program.
We have complaints around muscling or bullying or intimidation. That is part and parcel of the underground drug economy inside penitentiaries.
We also receive some concerns around decision-making by CSC with regard to institutional charges—incomplete, inaccurate, or unsubstantiated file information around offenders' progress that leads to changes in their security status or their applications for transfer.