Ms. Susan Kramer at the Public Safety and National Security Committee

On February 16th, 2012. See this statement in context.

February 16th, 2012 / 5:20 p.m.

Director, Case Management Division, Operations Branch, Canada Border Services Agency

I'd just like to add that normally for refugee claimants, or for other inadmissible people as well, they're very compliant, up until the end, okay? It's at the end that we lose that 90% of the people.

It may not always be the best solution when someone has been compliant all along to use a heavy-handed approach, because you have no reason to do so. The person has been compliant all along, at every stage. It's at the end, when it's time to go, that people abscond.

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