Complaints could be simply, “My light bulb is too hot”, “My potato is not the right size”, “My milk is too cold”. These are things that you would expect a child to complain about, trying to get attention from a parent or a peer. Those are some of the examples. I actually have a specific example. I probably will not have time to talk about it, but perhaps someone else will ask me about it.
The current process, I just want to note as well, allows someone to file the same complaint over and over again while one is still in the process. Again, you can see that where someone is not happy with getting something resolved as quickly as they think it should be, they're just going to log another one, and then another one, and then another one.
That is a particular example I actually did hear first-hand.
Thank you.