Mr. Don Head at the Public Safety and National Security Committee

On March 27th, 2012. See this statement in context.

March 27th, 2012 / 3:55 p.m.

Commissioner, Correctional Service of Canada

Yes.

We take it all very seriously and we try to encourage inmates to work with our front line supervisors and managers to resolve a complaint so that it doesn't become a formal grievance. It's part of the reason that we've implemented this pilot project around alternative dispute resolutions.

See context to find out what was said next.