Other than having the egg produced, we would look at the menu for the day. We'd look at the quantity of eggs that were produced, realizing that chicken eggs come in varying sizes in the carton that you and I buy, and there's a chance his egg was a little smaller than Mr. Côté's or Mr. Dalton's who are next to him. At the end of the day, that may have been the luck of the draw. Those are sometimes simple to resolve by saying not much can be done about that, but because of the way the law is written right now, when we give the answer back to the offender saying we can't do anything about it, the meal met the dietary requirements, etc., he can be unhappy with that answer and then immediately file a second-level grievance.
On March 27th, 2012. See this statement in context.