Thank you. That's a really good question.
This committee has heard me speak volumes before about how proud I am of my staff. They are ultimate professionals in terms of the job they have to do, day in and day out.
It is a challenge for them, whether it be the front-line correctional officers, parole officers, program delivery officers, nurses, and other staff who are sometimes the target of these multiple vexatious and frivolous grievances. It takes a toll, because in the vast majority of investigations into those complaints and grievances.... The staff have done their jobs, they've done them well, and they continue to act as professionals. But when you have certain individuals who continually file grievances against them....
You can imagine, given your previous profession, what it would be like to have a couple of citizens constantly filing grievances about the way they thought you interacted with them. At some point you step back and start to feel, “Am I doing a good job? Is this the job I want to be in? Is this the kind of environment I want to be in, where individuals are allowed to get away with making those complaints?” And there's really no recourse to their filing those in a frivolous and vexatious manner.