Yes, in part. It's meant to help us out with our overall grievance system. We want to be more timely, more expeditious in giving responses. We want to find solutions at the lowest level possible, as opposed to the present system in which they come up to the second and third levels. For these 25, those individuals we call hard-core grievers, I'm not convinced that the alternative dispute resolution process will have any impact at all.
On March 27th, 2012. See this statement in context.