One of the things that Mr. Côté and his staff have done in conjunction with our learning and development staff is develop, for lack of a better phrase, a knowledge management portal where people can go and get information as to what are the processes to be followed, what are the definitions, what are the timeframes. So there's greater access to front-line staff around these kinds of questions. Again, that's a direct follow-up to Professor Mullan's recommendations.
On March 27th, 2012. See this statement in context.