Thank you, Mr. Chair.
Thank you to the witnesses, in particular Mr. Head for appearing here multiple times. We always find your testimony valuable.
I think I'm going to fall into the same trap I discussed about this bill, that it tends to take our attention away from the larger contributions of a complaint system to a well-run correction system. I talked before about how this helps identify problems within institutions. It helps relieve pressure by providing an outlet for those grievances, and it does help settle individual problems. By focusing on this small group, we tend to veer away from those positive contributions. Having said that, I'm going to do that myself.
You said something interesting. You said that you have a profile on the 25, I believe, and I'm presuming also on the 136 that are the most prolific. Have you assessed any patterns to the causes there, and have you explored solutions or programming to address them?