Right. So you spend a lot of time investigating and finding out whether or not a complaint has merit.
My follow-up question would be this. If it takes a lot of resources to determine if a complaint has merit, and those are the ones we should be investigating, the merited ones, would you say that...?
You said in your statement that this puts a lot of strain on your staff, investigating these frivolous complaints and all that, but the investigation would actually happen before a complaint is determined, or a lot of resources are already spent before a complaint is actually merited or not merited.
Would you say it's a lack of resources on your part, less resources for you to function, to figure out whether these complaints are merited or not?