I feel that it would reduce the strain on the process. As for reducing their ability to submit vexatious or frivolous complaints, I think it would be a tool for doing that. How would we operationalize it in the bill? What lies at the root of the problem, other than a need to clog the system? There hasn't been a policy at the operational level developed for that. We have certain elements that we use for segregated inmates who have problems integrating into populations. We have motivational-based intervention strategies in which counsellors work with individuals of this nature. They suggest ways to express problems and fill their time. Sometimes it motivates them to get engaged in some of the available programming. This might be systemic, since criminogenic needs or dynamic factors have yet to be addressed. I believe it would help to reduce the occurrences and would give us an opportunity to work on a one-on-one basis with these individuals to try to stop the pattern.
With regard to the responses at Kingston Pen, most of the time they're held up in part because we have only a certain number of investigators. If I get frivolous or vexatious complaints in a large quantity, it affects the ability of the managers to resolve the problems at the lowest level, which is our goal in the complaint process. I think we could avoid a lot of transmittals to a grievance level if we addressed only the legitimate complaints.