I think it would for the majority of offenders. But we're speaking of a small percentage of offenders. For those individuals whose responses have been subject to time delays, hearing something of this nature would be positively interpreted. They would know that the onus would be on the institution to demonstrate that we are becoming more timely in responding. That's usually how inmates interpret what something means. They figure out what is actually happening. So I think if we were timely at the outset, it would be well received.
I can only speak for my site, but the individuals who are responsible for complaints of a vexatious or frivolous nature are not generally well received in my population. Their issues aren't necessarily in keeping with the complaint-grievance process. Oftentimes they're standoffish with the inmate population.
So, yes, I think the majority would find benefit in it, as opposed to the small minority who are vexatious or frivolous complainers.