I believe so. I think we have failed to adequately emphasize the fact that it is often difficult and frustrating to try to solve the problems of multiple grievers. It is as frustrating for the Correctional Service as it is for us. We certainly do not wish to underestimate the problem. On the other hand, this is part of our job. We realize that many of the people who file tens if not hundreds of grievances have mental health issues. I am not saying that they are psychotic, schizophrenic or anything like that. Often we are talking about personality disorders. Merely identifying them will not put an end to their compulsion to try and file complaints and get answers to their multiple questions, whether they are legitimate or not.
There is no doubt that for us, the implementation of grievance coordinators and mediators could play a very significant role in the management of individuals who file so many grievances. Within the mental health services, more effort could be made to support these people, in order to try to reduce or negotiate the type, frequency and nature of these complaints. There are several things that could be done within the service to solve the problem.