I agree with you entirely. That is why we must try to maximize informal solutions at the institution level by giving Correctional Service of Canada the tools it needs in order to get the most benefit from this solution.
If a complaint truly is frivolous and vexatious, they must respond to it. That takes a certain amount of time and is part of the Correctional Service of Canada's work. If a complaint gets further along in the process, it can be resolved very quickly. If it is the subject of a judicial review, the courts and tribunals will certainly not be in a good position to respond to those kinds of things. I entirely agree. Complaints must be resolved at the lowest level and as informally as possible.
We have also indicated that the Correctional Service of Canada must capitalize on the information it has on all complaints. If there are 28,000 complaints per year, we must try to see if there are not systemic problems and try to fix them. For example, if there are some 15 or 20 complaints on the lack of access to a dentist, we must try and solve the problem rather than taking in 15 or 20 complaints and trying to settle them one at a time. You have to try and resolve the problems on a systemic basis.