I wouldn't mind making a comment or two. We also recognize that there are multiple grievers who take up a lot of time. There are also frivolous grievers. We get them, as I've mentioned. My contention is, and my experience demonstrates, that CSC has the tools they need to deal with them.
If you read the rest of Mullan's report, you'll see there's an underutilization of inmate committees, outside panels, and mediation. There is clearly frustration in the system. Because of the way the service is operating the system, inmates will add complaint to complaint to complaint because they're not getting their complaints resolved; they're not getting answers. The issue isn't whether or not there are frivolous complaints. The issue is not whether some inmates try to frustrate and damage the system. That's not the issue. The issue is how the service responds to them.
The current legislation, regulations, and policy framework give CSC the ability to deal with them without adding a legislative burden, which I believe is going to make it more difficult. It's going to add another layer. It's going to create more expense. It's going to generate judicial reviews. It's going to tie up wardens' hands in terms of designating and then justifying the designation of being frivolous or multiple or vexatious.
This is not going to address the problem. Somebody who is making multiple complaints because they perhaps have a mental health issue, because they're compulsive, is not going to stop because you've changed the CCRA.