Frankly, we would have to deal with that on a case-by-case basis. When we have a multiple griever we may get to the point where.... I've done this twice, actually. I have written to an offender and put them on notice that we will only accept complaints from them in writing, or we've negotiated with them. In fact, my intake staff are brilliant at this. They'll negotiate and say, “Please only call on the first Monday of the month and I'll give you time on the first Monday of the month.”
There's a way of managing these. We would have to deal with those on a case-by-case basis.
Now, what this creates, of course, is a whole new category of complainant, and that is a complainant whose issue is being designated as frivolous or vexatious. We would then have to manage that as well.