Let me first go back to your earlier comments, because I'm not sure that I fully appreciated them or understood them.
There are many differences between what my office does and what an internal standards and practice officer does. There are also many differences between what my staff do and what a front-line correctional officer does. There are legislated requirements and obligations on Correctional Service staff, and legislated requirements on my staff.
So I'm not entirely sure of what your point was, but I will say this. My staff are also front-line workers who spend days inside institutions meeting with inmates and staff, and who have thousands of contacts with inmates face to face. It would be a mischaracterization of the work of my office to suggest that we do a paper review and write a one-page letter or a one-sentence letter. That's not our process. It may have been the process you were used to—