We had 20,000 contacts. I suppose there might have been one, but it wouldn't have been certainly our normal practice, and it wouldn't have been the standard response. Your suggestion that my staff are not front line and don't have that experience or that accountability I think is a wrongly made suggestion.
To move on, I would say that many of the multiple complainants that we deal with are, in fact, intelligent. I'm thinking of one gentleman in particular who was also a published scholar with significant academic training. It doesn't, however, take away from his mental illness. So again, I'm not sure that these are mutually exclusive.