Yes, it was my comment, and yes, I do. Probably the best evidence I can share with you is simply to look at the number of complaints that are then upheld at the third or the national level once they have been denied at the regional level. We often will find that as complaints move through the chain, it's really headquarters that will finally take a stand and apply a more firm policy lens to the complaint.
On April 24th, 2012. See this statement in context.