My fear is that if we do anything legislatively to reduce Correctional Service Canada's accountability to deal with complaints in a legitimate way, we will be doing a disservice to the rule of law within our correctional institutions. It is very important that complaints be seen at the outset as being legitimate until they're disproved. You shouldn't make the assumption at the outset that you're dealing with somebody who's frivolous or vexatious, even if they may have a history of multiple complaints.
On April 24th, 2012. See this statement in context.