I think you're absolutely hearing me correctly. CSC should not have the ability to be dismissive of inmate complaints. CSC is required to be accountable for dealing with inmate complaints.
CSC's job is not to add to the punishment imposed by the courts. CSC's job is to administer a sentence according to the rule of law.
CSC staff have ultimate authority over the lives of the thousands of men and women in custody. Absolutely, you want the most accountability you can have in that kind of situation. Why would you want any less accountability in a situation where somebody has absolute control and authority over somebody else's life, up to and including the use of deadly force? So absolutely, there are legislative differences, and I think those differences are there for a reason.