Coming back to the bill specifically, I'm concerned about the perhaps unintended consequences of this bill. One of those I think you've touched on. You say that you often require people to exhaust the internal grievance process before you will deal with their complaint more extensively.
With this new bill in place, if someone is designated under this act as vexatious or frivolous and therefore has a higher standard to meet, would you consider that as having exhausted the internal process and would they automatically come to you?