You mentioned mediation, which could be of interest in the case of this kind of griever. In the Mullan report, it says that only one prison uses an internal mediator; I believe it was at Donnacona. In the 65 recommendations in this report, it is suggested that the presence of a mediator would be useful for dealing with the complaints. Do you think that having one mediator per penitentiary could facilitate the resolution and processing of these kinds of grievances?
On April 24th, 2012. See this statement in context.