And our surveys show us that. The employees say they're untimely and they're not doing that. We are responding to our own internal surveys and other examinations that have demonstrated that trust and confidence are things we need to work on. I think an element that most would agree on is that if it's timely, it will proceed more quickly, and that will instill a change in culture because people will believe that things will be acted upon.
On October 15th, 2012. See this statement in context.