Thank you very much.
You will have a great opportunity when you hear from the commission itself, the current CPC, I believe later this week or soon, about some of their statistics on complaints.
This regime builds on the existing regime, and under both regimes, in the first instance, when an incident happens and a member of the public wishes to make a complaint, they can go through three doors: they can complain directly to the RCMP; they can complain to the Commission for Public Complaints; or they can complain to the provincial complaint body. In doing that, although there are three means by which the complaint is submitted, normally in the first instance the RCMP itself would investigate that complaint. There may be exceptions to that depending on the nature of the incident, but in the vast majority of cases the RCMP would conduct the investigation.
The rationale behind that is that many of these complaints are fairly minor. I guess that would be one way to describe them. There might be concerns about the attitude of the officer involved, or there might have been a misunderstanding regarding the number of investigative resources that would be applied to the case. Often through a discussion directly with the RCMP and the RCMP member involved, the matter can be resolved informally and both parties can walk away quite satisfied that they understand what happened and they're comfortable with the outcome.
The first instance is to have the RCMP investigate the matter. What happens in that figure you were referring to is that in 85% of all those instances where the RCMP reviews the matter, the individuals involved are satisfied with the outcome and there is no role for a further review by the independent complaints investigation body.
In the 15% left over, the complainant is told that if he's not happy with how this matter was handled, he has the option of having this matter investigated by the independent complaints review body, and they will conduct that investigation. They can do the investigation directly. They can ask the RCMP to do further investigation around it, or they could do both. The goal is to get all the information relative to the matter, and if they, in conducting their own independent investigation, reach a different conclusion from the one the RCMP reached, they will convey that to the RCMP and say here's the interim report on this matter—here's what they found; here's what they recommend. The Commissioner of the RCMP will have an opportunity to consider that interim report.
In the vast majority of cases, the commissioner will accept the independent findings and recommendations of the independent body and will proceed on that basis, which often involves some kind of corrective action, for example, training of an RCMP member, reminding him or her of certain policies and procedures to follow in certain instances. The RCMP will typically be in concurrence with the findings and recommendations.
If, in those rare instances, the commissioner feels on some basis that he does not agree with those independent findings and recommendations, he has the opportunity to provide his views in writing back to the independent review body prior to its finalizing the report. The independent review body will take those comments and input from the commissioner into account and may find that adds some useful information for the investigation, or it may find that it doesn't add useful information and it may continue to believe that the matter needs to be handled in a certain way; it will convey that through its findings and recommendations, and that final report will go to the commissioner, to the minister, to the RCMP member directly involved, and to the complainant directly involved.
By going to the minister there is the opportunity to make the minister aware, given that he is accountable for the force and can direct the force on any issues that in the minister's view are cause for concern. It is a check and a balance on the powers and authorities of the commissioner, aided by independent findings and recommendations from the review body.