I was surprised to learn that only 15% of complaints were resolved. Do you think that the new bill or the new structure will improve the situation? Fifteen per cent is not very high, given that this is a basic process.
October 15th, 2012 / 4:10 p.m.
Liberal
Lise St-Denis Liberal Saint-Maurice—Champlain, QC
I was surprised to learn that only 15% of complaints were resolved. Do you think that the new bill or the new structure will improve the situation? Fifteen per cent is not very high, given that this is a basic process.
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